Frequently Asked Questions

Here you'll find answers to the questions we get most often. Don't see your question here? Just chat or call us – we'll be happy to help you further!

Is shipping really free?
Yes, free shipping for orders over €75 to the Netherlands, Belgium and Germany (no minimum for free shipping, but the €75 threshold applies). Orders under €75 cost €5,95 for shipping. Rest of the EU: €10 per shipment (free for orders over €150). What you see in your cart is exactly what you'll pay.

What payment methods do you accept?
iDEAL · Bancontact · Klarna (pay later) · Credit card · PayPal · Apple Pay · Google Pay. All payments go through our secure partner (such as Mollie or similar – 100% encrypted and safe).

Are prices inclusive of VAT?
Yes, all prices on the website include 21% VAT. What you see is what you pay.

Can I still cancel my order or change the delivery address?
Yes, as long as your package hasn't been shipped yet. Just email or chat us – we'll fix it right away.

Delivery How quickly will I receive my package?

  • In stock → 1-3 business days
  • Made to order → up to 14 days (usually faster) You will always receive a tracking code.

Do you also ship outside the Netherlands, Belgium and Germany?
Yes, we now also ship to the rest of the EU (€10 per shipment, free for orders over €150). We keep shipping fast and affordable this way.

My package arrived damaged. What should I do?
Send photos within 48 hours to info@mxprostoreparts.com → we will arrange a free replacement or refund (no return required for damaged items).

Returns & exchanges: How does it work?

  • 30-day cooling-off period: You have a 30-day cooling-off period after receiving your order. This is our extra service on top of the mandatory 14-day legal cooling-off period.
  • Fixed return shipping costs: We charge a fixed fee for return shipping for € 5,95 (NL, BE, DE) or € 10,00 (rest of the EU). We will deduct this amount from your refund.
  • Initiate a return: Email us with your order number. You will receive instructions and return options within 1 hour (label options via PostNL, DHL, DPD or your chosen carrier).
  • Refunds: You will receive your refund within 14 days after we receive and inspect the package. You will get the full purchase amount back (for a full return including the original shipping costs), minus the fixed return shipping fee.

Can I also exchange items?
Yes, of course! Mention this in your email – we will ship the new product right away (free of charge if in stock) and assist with the return (you will still need to pay the return shipping costs).

Which items are not eligible for returns?

  • Custom-made or personalized items (e.g., custom graphics kits with name/number)
  • Hygiene products whose seal has been broken (underwear, worn helmets, neck braces, earplugs, mouthpieces, etc.)

Products & Inventory Are your parts original (OEM) or aftermarket?
This is always clearly listed on the product page. We sell both original parts and high-quality aftermarket alternatives.

Are you an official dealer for KTM / Husqvarna / Yamaha / etc.?
No, we are not an official dealer. We are an independent specialist in motocross parts with a wide range of products from various brands.

Will this part fit my motorcycle?
Each product clearly lists which models and production years it is compatible with. If you're unsure? Chat or call us – we'll be happy to help you further.

Company Info & Trust Who is behind MXProStoreParts?
We are MultiCommerce Solutions B.V. KvK 95897860 | VAT NL867380445B01 Address: Jac. P. Thijsseweg 3-5, 2408 ER Alphen aan den Rijn, Netherlands.

Can I visit in person?
Yes! You are more than welcome at our warehouse in Alphen aan den Rijn. Let us know you're coming, and we will be ready to assist you.

I have a complaint – what should I do?
We will happily resolve this right away. Email, chat or call us – we will respond within 1 business day and resolve the issue within 5 days where possible.

Is my order secure?
100%.

  • Payment via certified partner
  • SSL-secured website
  • We do not store any payment details
  • Packages are shipped with insurance

Where can I find your terms and conditions, privacy policy, etc.?
Everything is neatly listed at the bottom of every page: Terms and Conditions · Return Policy · Shipping Policy · Privacy Policy · Cookie Policy · Contact

Jac. P. Thijsseweg 3-5
2408 ER
Alphen aan den Rijn
Netherlands

Chamber of Commerce number: 95897860
VAT number: NL867380445B01

Contact Details
Email: info@mxprostoreparts.com
Phone: 0172 729039

Store Opening Hours
Monday to Friday 10:00 - 16:00
Wednesday: 09:00 - 12:00
Saturday & Sunday: Closed

Customer Service Opening Hours
Monday to Friday 09:00 – 16:00
Saturday & Sunday: Closed

Do you have a question about your order or our products? Send us an email and we will respond as quickly as possible (usually within 1-2 business days).