Refund policy

At MXProStoreParts (trading name of MultiCommerce Solutions B.V., KvK 95897860, VAT NL867380445B01), we believe you should be able to order without risk. That's why we offer a generous and straightforward policy: twice as long as the statutory 14-day cooling-off period!

This is what you always get from us:

  • 30-day cooling-off period from the moment you receive your order.
  • Fixed return shipping fee: For a return, we charge a fixed amount of €5.95 (Netherlands, Belgium, and Germany) or €10.00 (rest of the EU).
  • Refund: You will receive your full purchase amount back as quickly as possible. For a complete return, this includes the original outbound shipping costs. The fixed return shipping fee will be deducted from this amount.
  • No hassle – you do not need to provide a reason for your return, and we will not ask any awkward questions.

Here's how it works in 4 simple steps:

  1. Send an email within 30 days of receiving your order to info@mxprostoreparts.com with your order number (or call or message us at 0172 729039).
  2. You will receive instructions and return options via email within 1 hour (even in the evening and on weekends) – you can create your own label via PostNL/DHL or use your own carrier.
  3. Package the product unused and in its original packaging (with all tags, stickers, and accessories) and drop it off at a nearby PostNL or DHL location.
  4. Once we receive and inspect the package in Alphen aan den Rijn, we will transfer the full amount back to your account or payment method within 14 days. You will automatically receive a confirmation email.

Return Address (also our warehouse and visit address)
MultiCommerce Solutions B.V. / MXProStoreParts
Jac. P. Thijsseweg 3-5
2408 ER
Alphen aan den Rijn
Netherlands

Customer Service Opening Hours (for if you prefer to call or message)
Monday to Friday: 09:00 – 16:00 
Phone & WhatsApp: 0172 729039
Email: info@mxprostoreparts.com

When can you not use your right of withdrawal? (Per the Distance Selling Act, these products may not be returned)

  • Products made specially to your measurements or clearly personalized (e.g., shirts with your own name/number, custom graphics kits)
  • Hygiene products whose seal has been broken (e.g., underwear, balaclavas, neck braces, worn helmets, earplugs, mouthpieces)
  • Products that cannot be returned by their very nature (e.g., opened oil, chemicals, or software/licenses)
  • Products specially ordered by us from third parties.

Additional Service – Exchanges are also allowed Would you prefer to exchange for a different product, size, or color? No problem! Just mention this in your email, and we will immediately arrange a new package and assist with returning the old product (you will still need to pay the return fees as outlined above).

Why do we go to such lengths? Because we are riders ourselves. We know how frustrating it is when something does not fit or does not meet your expectations. That's why we want you to order with complete peace of mind – and if something does go wrong, we will make it as easy as possible for you.

MXProStoreParts – Trading name of MultiCommerce Solutions B.V. KvK 95897860 | VAT NL867380445B01 Jac. P. Thijsseweg 3-5, 2408 ER Alphen aan den Rijn, Netherlands Phone & WhatsApp: 0172 729039 Email: info@mxprostoreparts.com

Shipping:

  • Free for orders over €75 to NL · BE · DE
  • Rest of EU: €10 per shipment (free for orders over €150)
  • Orders under €75: €5.95 (NL/BE/DE)

This page is fully up to date as of January 6, 2026